Defining measures gets interesting because while they are tied to a high-level corporate goal, they also touch nearly every other aspect of the organization, making it a challenge sometimes to balance all of the competing interests. Plus, as soon as you start converting their behavior into numbers, people will simple adapt their behavior to have good numbers and may not deliver the overall results you had hoped.
Continue reading...Friday, March 12, 2010
Our customers typically have mountains of data, spanning all areas of the organization. Some of their data spans decades. They look to us to help them make sense of it all, and utilize that information to drive better decision-making. It's often a challenge not so much from a technology aspect, but from a human one. Sometimes when we ask an executive which metrics are most important to them, we get the reply "all of them".
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Wednesday, March 31, 2010
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